Return & exchange policy   

Macadamia cookies & bakery products

       We will shockproof wrap the cookie package before shipping with Kerry Express Mail Service. Customer must accept if cookies are damaged due to the transportation process. We will not be able to exchange it for you.

       We insure the product 3 days after receiving the product. Every product has been inspected before shipping.

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Steps to do before unpacking

1. Before unpacking the product, customers must take a video while unpacking the parcel without editing (One clip)

2. If the package is found to be damaged, torn, broken, please take photos of the package as evidence before unpacking.

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No Return / No Exchange 

1. Report lost or misleading products without a video clip according to the specified policy above.

2. Damaged product in addition to transporting goods such as experiencing a natural disaster or other force events due to delayed trips, transportation breakdowns, accidents, protests, riot, which will cause impacts during transportation and as a result, the delivery to the customer is delayed or damaged.

3. Product is beyond the warranty period.

4. Customers review products / make a social media post without having a discussion with us first.